Terms of Service

Who these terms are for

Storage Unit OS is software that storage operators use to run their facilities. When you create an account you are agreeing to these terms on behalf of your company, and you are confirming that you are allowed to do that.

Your tenants are not party to these terms. When a tenant rents a unit, the agreement is between that tenant and you; we provide the software the two of you use, and the rental agreement is yours.

Your account and your staff

You control who in your company has access, and at what level. Staff members hold one of four roles — owner, manager, front desk or bookkeeper — and each role can do a different set of things. Choosing those roles correctly is your responsibility, not ours.

You are responsible for what happens under your account, including what your staff do with it. Tell us promptly if you think someone has access who should not.

What the service does

The product manages facilities, units, tenants, rentals, invoices, payments, notices and — where an operator has connected supported hardware — gate access. It also publishes a storefront for each facility so that prospective tenants can see availability, reserve and move in online.

We add and change features. We will not knowingly remove something you depend on without notice, though we do not commit to a specific notice period for a feature change — only for the fee changes and the termination described below.

Your tenants' information

Everything you or your staff enter about a tenant — and everything imported from a system you used before — remains yours. We hold and process it in order to provide the service to you, and for no other purpose. We do not sell it, and we do not use it to advertise to your tenants.

You decide what you collect and how long you keep it, and you are the one your tenants will ask about their own data. Our privacy notice describes how we handle it on your behalf.

Rental agreements and notices are yours

The product ships agreement templates and delinquency and lien notice sequences. They are drafting aids and starting points. They are not legal advice, they are not written for your state, and self-storage lien law differs meaningfully between jurisdictions.

Before you go live, have your own lawyer read the agreement and the notice ladder you intend to use. The product deliberately asks you to confirm you have done this during setup, and that confirmation is recorded.

Money

Payments your tenants make go to your own payment account. They are charged directly on your connected Stripe account; we do not take custody of your tenants' money and we do not hold a float on your behalf.

You are responsible for refunds, chargebacks and disputes on those payments, and for the fees your payment provider charges you.

What you pay us is separate from that, and is invoiced to you.

Trials and fees

A new account starts on a trial. Its length is shown on the signup form, your account shows the date your trial ends, and no card is required to start one.

After the trial, the fees are those stated on our pricing page or agreed in writing with you. Our fees are billed to you and are separate from anything your tenants pay you.

We can change our fees. If we do, we will tell you at least 30 days before the change takes effect, and the new fee applies from your next billing period after that notice. If you do not want to pay the new fee, you can end the agreement before it takes effect — see Ending the agreement.

Fees are exclusive of any sales or other taxes, which are yours to pay where they apply.

Acceptable use

Do not use the service to break the law, to send messages to people who have not agreed to receive them, or to attack the service or anyone else through it. Do not attempt to reach another operator's data.

You are responsible for having a lawful basis to contact the tenants you contact through the product, including the consent that text messaging requires.

Availability

We work to keep the service running and we will tell you about planned interruptions where we reasonably can.

We do not commit to an uptime percentage and we do not offer service credits. We would rather say that plainly than publish a number we have not measured ourselves against. If that changes, it will change here first.

Some things the product depends on are not ours — card processing, email and text delivery, and gate hardware at your site. When one of those is down, the part of the product that uses it is down too, and we cannot promise otherwise.

Ending the agreement

You can stop using the service at any time, and you do not need a reason. We can end this agreement if you break these terms, or if an invoice goes unpaid for 30 days after we have told you it is overdue.

For 30 days after an account ends, your data is still here and we will export it and send it to you on request — write to support@storageunitos.ai. If your access has already been suspended you will not be able to run the export yourself from the console, which is why this is a request to us rather than something you do. After those 30 days we delete it, within a further 60 days, and we do not keep a working copy.

Two exceptions, both stated so they are not a surprise. Backups age out on their own schedule rather than being edited, so a copy can persist in a backup for a short period after deletion. And where a record is evidence of something — a signed rental agreement, a payment, a tenant’s consent to be contacted, an acceptance of these terms — we keep it for as long as it may be needed to answer a question about that event, because destroying it would remove the only proof that it happened.

What we promise, and what we do not

We promise that we have the right to provide the service to you, and that we will provide it with reasonable skill and care.

Beyond that, the service is provided as it is. We do not promise that it will be uninterrupted or error-free, that it will fit a particular purpose you have in mind, or that it will keep you compliant with the law that applies to your business. Storage law is state law and it changes; what your lien notices must say, how long they must run and what your rental agreement must contain are yours to get right, and our templates are a starting point rather than legal advice.

Nothing here takes away a right you have under law that cannot be taken away by an agreement.

Limits on liability

If we are liable to you for something, our total liability is limited to the fees you paid us in the 12 months before the claim arose.

We are not liable for lost profits, lost business, lost data where you could have exported it, or for indirect or consequential losses — the losses that follow on from the first one rather than being it.

Those two limits do not apply to something we did deliberately or recklessly, to a death or personal injury we caused by negligence, to what we owe you under the intellectual-property defence below, or to anything else the law does not let us limit.

This is an allocation of risk between two businesses, and the price reflects it. A limit like this is ordinary in software of this kind, and we would rather you saw it here than found it later.

If someone makes a claim

We will defend you against a claim that the service itself infringes someone’s intellectual property, and pay what a court finally awards on that claim.

You will defend us against a claim that arises from how you used the service — what you put into it, what you sent through it, the rental agreements and notices you issued with it, and anything you did that broke these terms or the law.

Either of us relying on this has to tell the other promptly, let them run the defence, and not settle without them.

Who we are, and which law applies

The service is provided by Storage Unit OS, LLC, a limited liability company registered in Idaho, at 140 E 100 S, Burley, ID 83318. You can reach us about anything in these terms at support@storageunitos.ai.

These terms are governed by the law of the State of Idaho, without regard to its conflict-of-laws rules. A dispute about them is decided by the state courts of Cassia County, Idaho, or the federal courts sitting in Idaho, and both of us agree to that.

If a court decides one part of these terms cannot stand, the rest still applies.

Changes to these terms

When these terms change, the version stamp at the top of this page changes with them. The version you accepted, and the moment you accepted it, are recorded against your account — so it is always possible to say which words you agreed to rather than which words are currently published.

If a change is significant we will ask you to accept the new version rather than assume it.